Read Currie Management Consultants Service Workbook by Robert P Currie Online
Currie Management Consultants Service Workbook The goal of the new Millennium is to be prepared when opportunity arises. The service department in any dealership is becoming increasingly important, making your role, as manager, more complex and c
| Title | : | Currie Management Consultants Service Workbook |
| Author | : | |
| Rating | : | 4.76 (177 Votes) |
| Id Book | : | 0972491791 |
| Format Type | : | Paperback |
| Number of Pages | : | 196 Pages |
| Publish Date | : | 2005-05-01 |
| Type File | : | PDF, DOC, RTF, ePub |
Service Management Workbook: Achieving Profit Potential In the New Millennium It is said that luck is when opportunity meets preparedness. The goal of the new Millennium is to be prepared when opportunity arises. To achieve this goal it is The evolution of service as a valuable product has necessitated the development of the service manager. It takes increased skills to define customer needs rather than waiting for them to tell you what they want. It takes increased effort to develop a contract with a customer that includes all of their unit, parts and service needs, rather than just servicing the units that the sales department sells. Eliminating the work of scheduling regular maintenance, finding emergency repair service at any time or place, and tracking total cost of ownership is valuable to every customer, large or small. The service department in any dealership is becoming increasingly important, making your role, as manager, more complex and challenging than ever. Fewer and fewe
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